Privacy Policy
Last updated: October 9, 2026
Privacy Policy Overview
This policy explains what information Riverside Heating Air Plumbing collects when you visit riversidecomfortcare.com, call us, or book a visit, and how we use it. It also tells you how to turn off tracking or ask us to remove your information. By using our website, you agree to this policy.
Words We Use
- “We,” “us,” and “Riverside” mean Riverside Heating Air Plumbing.
- “You” means anyone who visits our website or uses our services.
- “Website” means riversidecomfortcare.com.
- “Personal information” means details that can identify you, like your name, phone number, email, or address.
- “Usage information” means details collected automatically when you visit, like your IP address, browser type, pages viewed, and how long you stay.
- “Cookies” are small files a website saves in your browser so it can remember your visit.
Information We Collect
Information you give us. When you book online, fill out a form, or call, we may collect your name, phone number, email, home address, and details about the service you need.
Information collected automatically. When you visit our website, some tools collect usage information through cookies and similar technology.
Tools We Use on Our Website
- Google Analytics (through Google Site Kit). Shows us how visitors use our site, like which pages they view. We also count clicks on our phone numbers and Book Online buttons.
- Google Ads. A Google Ads tag on our AC page measures how well our ads work.
- Housecall Pro online booking and forms. Our Book Online page and request forms are run by Housecall Pro. They collect your name, phone, email, address, and service details so we can schedule your visit.
- Google Maps. Some pages show a Google map of our offices. Google may collect usage information when the map loads.
- OpenAI (ChatGPT ads). On a few landing pages for our ChatGPT ads, an OpenAI tag measures ad results. It only runs after you say yes on that page’s own prompt, and it respects Global Privacy Control and Do Not Track settings in your browser.
- Complianz. Shows our cookie notice and remembers that you have seen it.
We do not use a Facebook or Meta tracking pixel on our website.
How We Use Your Information
We may use your information to:
- Schedule and perform the service you asked for
- Contact you about your appointment or service
- Answer your questions and requests
- Run and improve our website
- Measure how well our ads work
- Send you offers, only if you have agreed to receive them
How to Turn Off Tracking
- Your browser. Most browsers let you block or delete cookies in their settings. Some parts of the site may not work as well if you do.
- Google. You can install Google’s opt-out add-on for Google Analytics at https://tools.google.com/dlpage/gaoptout, and change your Google ad settings at https://myadcenter.google.com.
- Global Privacy Control and Do Not Track. The OpenAI tag on our ChatGPT ad pages respects these browser settings.
- Contact us. Call any of our offices or email contact@riversidecomfortcare.com and we will help.
Sharing Your Information
We share your information only with the companies that help us run our website and business, like Google, Housecall Pro, and OpenAI, as described above. We may also share it if you agree or if the law requires it. We do not sell your personal information.
How Long We Keep Your Information
We keep personal information only as long as we need it for your service, our records, and legal requirements.
Keeping Your Information Safe
We take reasonable steps to protect your information, but no website or system is completely secure.
Children’s Privacy
Our website is not meant for children under 13, and we do not knowingly collect their information. If you are a parent or guardian and believe your child gave us information, contact us and we will remove it.
Links to Other Websites
Our website links to other sites, like Housecall Pro and Google. We are not responsible for how those sites handle your information.
Changes to This Policy
We may update this policy from time to time. The newest version will always be on this page, with the date it was last updated.
Contact Us
Questions about this policy, or want us to remove your information? Call any of our offices, email us at contact@riversidecomfortcare.com, or visit https://riversidecomfortcare.com/contact-us/.
Fort Smith
1122 S Waldron Rd Suite D, Fort Smith, AR 72903
(479) 616-1364
Van Buren
610 S 4th St Suite B, Van Buren, AR 72956
(479) 353-5266
Greenwood
636 W Center St, Greenwood, AR 72936
(479) 383-2837